If RaceCapture isn't operating as expected, there are a few places to inspect that can help understand what's going on.

System Status

The System status page provides information on the status of various parts of the RaceCapture system.

RaceCapture Log

The RaceCapture hardware will generate messages that can provide insight into specific problems.

To access the RaceCapture Log

Ensure the RaceCapture app is connected to RaceCapture
Navigate to Setup and then select the Scripting screen (RaceCapture/Pro and RaceCapture/Apex) or the Logs screen (RaceCapture/Track)
Check the box next to Poll Log at the bottom of the screen.
The RaceCapture app will periodically query RaceCapture for log information. The log window will show messages from RaceCapture - scan these message for any errors. You can also copy the text in the log for future reference.

The RaceCapture app itself generates it's own log messages, separate from the RaceCapture hardware.

To access the application log:

Navigate to the System Status page
Select the Application section of the page
Press the Copy button. This will copy the current application log to the system's clipboard.